This list contains a non-comprehensive list of ways that insurers could and have put robots to work. Please go to our Use Cases page for a quick overview on robotics and how to qualify tasks for automation.

All insurers

  • Enable digital self-service and self-sales for legacy systems
  • Application in-good-order
  • Policy/contract administration such as change name, address or beneficiary
  • Post and reconcile premiums
  • Process rejected credit cards
  • Suspend and unsuspend coverage
  • Process charge-offs and refer to third-parties
  • Resolve unallocated cash discrepancies (e.g., write-off)
  • Payout benefits
  • Amend standing orders
  • Identify exceptions
  • Pre-populate forms

Life and annuities

  • Process licensing and appointment activities, including application submission, producer set-up, producer updates using application and external sources (e.g., robots could order credit and background checks)
  • Update and rebalance investment elections
  • Receive and process loan requests
  • Gather requirements for new business underwriting, such as ordering reports
  • Gather information for suitability assessment and identify high-risk scenarios
  • Set up beneficiaries
  • Process notification of death

General insurance / property and casualty

  • Process applications
  • Handle claims submission through settlement
  • Identify and route suspected fraudulent claims
  • Renew policies in same system or new system if migrating
  • Identify claims recvery opportunities
  • Subrogate claims
  • Change coverage settings
  • Cancel policy at customer request
  • Process bills from vendors
  • Process FNOL (first notice of loss)
  • Adjust claims
  • Close claim