This list contains a non-comprehensive list of how healthcare firms could and have put robots to work.

All healthcare

  • Member and provider administration such as change name, address or beneficiary
  • Pre-populate member and provider forms
  • EoB (explanation of benefits)
  • Referrals


  • Claim verification
  • Claim exception handling
  • Fraud and waste management
  • Handle claims submission through settlement
  • Digitally enable provider and member self-service for legacy systems
  • Renewals
  • Bid management
  • State on-boarding
  • Network management
  • Co-insurance


  • Revenue cycle
  • Check eligibility
  • Submit claims
  • Billing
  • Post and reconcile payments
  • Prior authorization
  • Process charge-offs and refer to third-parties