This list contains a non-comprehensive list of ways that banks could and have put robots to work. Please go to our Use Cases page for a quick overview on robotics and how to qualify tasks for automation.
All banks
- Pre-fill forms
- Open accounts
- Change account name and address
- Verify information provided with external sources
- Identify exceptions for QA review
- Suspend, cancel and reinstate accounts
- Gather information for case management
- Close accounts
Banking
- Loan modifications
- Handle KYC and AML compliance and case disposition
- Assign cases
- Perform data enrichment on cases
- Review transaction data
- Refund waived fees
- Gather information for suitability assessment and identify high-risk scenarios
- Accept, reject and return direct debits, checks and standing orders when customer has insufficient funds
- Cancel direct debit
- Integrate mobile into banking processes
Credit cards and loans
- Process applications
- Book loans
- Modify loans
- Refund credit balances
- Refund waived fees
Capital markets
- Add new securities to systems
- Resolve books and record breaks
- Match and reconcile security positions
- Clear and convey settled trades
- Report current positions
- Monitor liquidity and report exceptions