Use Cases

This list contains a non-comprehensive list of how healthcare firms could and have put robots to work.

All healthcare

• Member and provider administration such as change name, address or beneficiary
  
• Pre-populate member and provider forms
  
• EoB (explanation of benefits)
  
• Referrals

Payers

• Claim verification
  
• Claim exception handling
  
• Fraud and waste management
  
• Handle claims submission through settlement
  
• Digitally enable provider and member self-service for legacy systems
  
• Renewals
  
• Bid management
  
• State on-boarding
  
• Network management
  
• Co-insurance

Providers

• Revenue cycle
• Check eligibility
  
• Submit claims
  
• Billing
  
• Post and reconcile payments
  
• Process charge-offs and refer to third-parties

This list contains a non-comprehensive list of ways that media and entertainment companies could and have put robots to work. Please go to
our Use Cases page for a quick overview on how to qualify tasks for automation.

License department

• License request forms
  
• License pending songs
  
• License approved songs
  
• License types
  
• License percent claims (claims wise)
  
• License expiry songs
  
• License revenue
  
• Modify license

Copywriter department

• Copywriter request forms (album/songs)
  
• Copywriter pending songs (album/songs)
  
• Copywriter fulfilled songs (album/songs)
  
• Copywriter revenue
  
• Copywriter expiry songs

Royalty department

• Royalty claims songs/albums

Synchronization and pitch department

• Sync forms
  
• Playlist with in Sync
  
• Songs with in Sync
  
• Process the projects (approved, rejected, in-progress)
  
• Process the pitch (approved, rejected, in-progress)
  
• Process the playlist associated with Sync
  
• Process contacts
  
• Assign Sync managers 

Lyrics writers

• Lyrics writers – registration form
  
• Lyrics processing and submission
  
• Process playlist associated to lyrics

Song writers

• Writers registration form and bio updating
  
• Writers – songs updates

Song masters

• Process albums, songs, artist, lyrics (new)
  
• Process song revenue
  
• Process split revenue
  
• Process genre

This list contains a non-comprehensive list of ways that insurers could and have put robots to work. Please go to our Use Cases page for a quick overview on robotics and how to qualify tasks for automation.

All insurers

• Enable digital self-service and self-sales for legacy systems
  
• Application in-good-order
  
• Policy/contract administration such as change name, address or beneficiary
• Post and reconcile premiums
• Process rejected credit cards
• Suspend and unsuspend coverage
  
• Process charge-offs and refer to third-parties
• Resolve unallocated cash discrepancies (e.g., write-off)
  
• Payout benefits
• Amend standing orders
• Identify exceptions
• Pre-populate forms

Life and annuities

• Process licensing and appointment activities, including application submission, producer set-up, producer updates using application and external sources (e.g., robots could order credit and background checks)
  
• Update and rebalance investment elections
  
• Receive and process loan requests
• Gather requirements for new business underwriting, such as ordering reports
• Gather information for suitability assessment and identify high-risk scenarios
• Set up beneficiaries
• Process notification of death

General insurance / property and casualty

• Process applications
  
• Handle claims submission through settlement
• Identify and route suspected fraudulent claims
• Renew policies in same system or new system if migrating
• Identify claims recvery opportunities
• Subrogate claims
• Change coverage settings
• Cancel policy at customer request
• Process bills from vendors
• Process FNOL (first notice of loss)
  
• Adjust claims
• Close claim
  

This list contains a non-comprehensive list of ways that banks could and have put robots to work. Please go to our Use Cases page for a quick overview on robotics and how to qualify tasks for automation.

All banks

• Pre-fill forms
  
• Open accounts
• Change account name and address
• Verify information provided with external sources
• Identify exceptions for QA review
• Suspend, cancel and reinstate accounts
• Gather information for case management
• Close accounts

Banking

• Loan modifications
  
• Handle KYC and AML compliance and case disposition
  
• Assign cases
  
• Perform data enrichment on cases
• Review transaction data
  
• Refund waived fees
  
• Gather information for suitability assessment and identify high-risk scenarios
  
• Accept, reject and return direct debits, checks and standing orders when customer has insufficient funds
  
• Cancel direct debit
  
• Integrate mobile into banking processes

Credit cards and loans

• Process applications
  
• Book loans
• Modify loans
• Refund credit balances
• Refund waived fees

Capital markets

• Add new securities to systems
  
• Resolve books and record breaks
• Match and reconcile security positions
• Clear and convey settled trades
• Report current positions
• Monitor liquidity and report exceptions