Industry

Healthcare

This list contains a non-comprehensive list of how healthcare firms could and have put robots to work.

All healthcare

  • Member and provider administration such as change name, address or beneficiary
  • Pre-populate member and provider forms
  • EoB (explanation of benefits)
  • Referrals

Payers

  • Claim verification
  • Claim exception handling
  • Fraud and waste management
  • Handle claims submission through settlement
  • Digitally enable provider and member self-service for legacy systems
  • Renewals
  • Bid management
  • State on-boarding
  • Network management
  • Co-insurance

Providers

  • Revenue cycle
  • Check eligibility
  • Submit claims
  • Billing
  • Post and reconcile payments
  • Process charge-offs and refer to third-parties

Media & Entertainment

This list contains a non-comprehensive list of ways that media and entertainment companies could and have put robots to work. Please go to
our Use Cases page for a quick overview on how to qualify tasks for automation.

License department

  • License request forms
  • License pending songs
  • License approved songs
  • License types
  • License percent claims (claims wise)
  • License expiry songs
  • License revenue
  • Modify license

Copywriter department

  • Copywriter request forms (album/songs)
  • Copywriter pending songs (album/songs)
  • Copywriter fulfilled songs (album/songs)
  • Copywriter revenue
  • Copywriter expiry songs

Royalty department

  • Royalty claims songs/albums

Synchronization and pitch department

  • Sync forms
  • Playlist with in Sync
  • Songs with in Sync
  • Process the projects (approved, rejected, in-progress)
  • Process the pitch (approved, rejected, in-progress)
  • Process the playlist associated with Sync
  • Process contacts
  • Assign Sync managers 

Lyrics writers

  • Lyrics writers – registration form
  • Lyrics processing and submission
  • Process playlist associated to lyrics

Song writers

  • Writers registration form and bio updating
  • Writers – songs updates

Song masters

  • Process albums, songs, artist, lyrics (new)
  • Process song revenue
  • Process split revenue
  • Process genre

Insurance

This list contains a non-comprehensive list of ways that insurers could and have put robots to work. Please go to our Use Cases page for a quick overview on robotics and how to qualify tasks for automation.

All insurers

  • Enable digital self-service and self-sales for legacy systems
  • Application in-good-order
  • Policy/contract administration such as change name, address or beneficiary
  • Post and reconcile premiums
  • Process rejected credit cards
  • Suspend and unsuspend coverage
  • Process charge-offs and refer to third-parties
  • Resolve unallocated cash discrepancies (e.g., write-off)
  • Payout benefits
  • Amend standing orders
  • Identify exceptions
  • Pre-populate forms

Life and annuities

  • Process licensing and appointment activities, including application submission, producer set-up, producer updates using application and external sources (e.g., robots could order credit and background checks)
  • Update and rebalance investment elections
  • Receive and process loan requests
  • Gather requirements for new business underwriting, such as ordering reports
  • Gather information for suitability assessment and identify high-risk scenarios
  • Set up beneficiaries
  • Process notification of death

General insurance / property and casualty

  • Process applications
  • Handle claims submission through settlement
  • Identify and route suspected fraudulent claims
  • Renew policies in same system or new system if migrating
  • Identify claims recvery opportunities
  • Subrogate claims
  • Change coverage settings
  • Cancel policy at customer request
  • Process bills from vendors
  • Process FNOL (first notice of loss)
  • Adjust claims
  • Close claim

Banking

This list contains a non-comprehensive list of ways that banks could and have put robots to work. Please go to our Use Cases page for a quick overview on robotics and how to qualify tasks for automation.

All banks

  • Pre-fill forms
  • Open accounts
  • Change account name and address
  • Verify information provided with external sources
  • Identify exceptions for QA review
  • Suspend, cancel and reinstate accounts
  • Gather information for case management
  • Close accounts

Banking

  • Loan modifications
  • Handle KYC and AML compliance and case disposition
  • Assign cases
  • Perform data enrichment on cases
  • Review transaction data
  • Refund waived fees
  • Gather information for suitability assessment and identify high-risk scenarios
  • Accept, reject and return direct debits, checks and standing orders when customer has insufficient funds
  • Cancel direct debit
  • Integrate mobile into banking processes

Credit cards and loans

  • Process applications
  • Book loans
  • Modify loans
  • Refund credit balances
  • Refund waived fees

Capital markets

  • Add new securities to systems
  • Resolve books and record breaks
  • Match and reconcile security positions
  • Clear and convey settled trades
  • Report current positions
  • Monitor liquidity and report exceptions