Agentic Production Support
Orchestrate With Confidence, Don’t Just Keep the Lights On
The Problem We Solve
Orchestration drift isn’t hypothetical — it’s happening now. Every time an agent adapts without oversight, or a system update breaks a dependency, your automation program drifts from its original intent, leading to rework, emergency patches, and loss of business trust.
What’s Included
Coverage that fits your rhythm
full 24/7 monitoring, after-hours extension for your in-house team, or a lighter split-shift model
Rapid detection and recovery
from system updates, credential shifts, and platform changes
Production controllers
who guide delivery teams during solution design, not just fix things after the fact
Platform-agnostic coverage
UiPath, SS&C Blue Prism, Druid, Automation Anywhere, Power Automate, ABBYY, and more
How It Works with APM
Orchestration
every intervention is governed by your escalation logic, not ad hoc troubleshooting
Fidelity
treated as the north star metric: how closely automations behave as intended, not just whether they’re running
Stewardship
documented changes at every step keep your team informed and auditable
Data Foundation
controllers monitor data integrity through updates and exceptions, not just uptime
Who It’s For + When to Choose It
Mid-size to enterprise teams running live automations in regulated or high-stakes environments (financial services, insurance, retail, healthcare). Works well combined with On-call Retainer (Backstop) — Backstop gives fractional access to senior talent for build-side questions, Production Support focuses on run-side stability. Best delivered as a 3–5 year partnership, not a one-off ticket desk.
Proof Point
Most clients are live within 2–3 weeks of onboarding, including documentation and controller alignment.
What makes this “agentic” support?
We track Fidelity and guard orchestration – not just uptime. Our controllers align your bot behavior with enterprise priorities. Every action is governed by escalation playbooks, telemetry inputs, and intent guardrails. This is support for a system, not just support for scripts.
Can I combine Backstop and Production Support?
Yes – we encourage hybrid programs. Backstop gives you fractional access to senior talent (prompt engineers, BAs, architects) while Production Support focuses on orchestration stability. Together, they protect both build and run.
Is this overkill for a small automation program?
Not at all. Smaller teams often benefit most from structured support. Our lightweight monitoring packages stabilize early deployments, free up delivery teams, and build trust with business users. You don’t need a large CoE to benefit from guardrails.
What’s the onboarding experience like?
Fast. Structured. Transparent. We inventory your bot ecosystem, review escalation logic, and align handoff workflows. Most clients are live within 2-3 weeks, including documentation and controller alignment.
What’s a typical engagement?
A long-term partnership that scales with you. Production Support Services are best delivered as a partnership over a 3-5 year engagement. Our Production Support team integrates with your delivery team, learning your environment and unique automations. We offer peace of mind that we will keep your automation delivering value and achieving consistent business outcomes over time.