Lean Hyperautomation unlocks maximum potential for an automated enterprise. It starts with robotic process automation (RPA) at its core, and expands automation capability with artificial intelligence (AI), process mining, analytics, and other advanced tools.
Lean Hyperautomation can help your Business Process Transformation by:
Maximize Value and Increase Capacity
- Take an “automation first” point of view
- Processes will be built to add variable capacity on demand
- Common technology adds flexibility in reallocating personnel to areas of high demand
Eliminate Waste and Improve Customer Service
- Leverage common processes that yield an improved, consistent experience
- Metrics-based analysis
- Leverage DataMining and simulation wherever possible
Enhance Productivity and Achieve Greater Financial Benefits
- Reduction in unit cost
- Cost avoidance in FTE increases
- Increased margins
- Enhanced Employee Engagement
Identifying Opportunities for Lean HyperAutomation
Pain Point analysis and employee-driven change
- Things we know we can do better
- Things that cause us pain ( e.g. time/$/rework/compliance, etc…)
The Voice of the Customer (VOC) refers to the feedback that we get (and many times don’t) from the people who receive the outputs of our work.
- Customers can be both internal and external
- VOC includes both good and bad feedback and should be captured
- VOC should drive what we do MORE of, as well as what we do LESS of
External feedback from a variety of non-customers
- Discussions with peers on where your processes need some work
- Analysts and IHG stock price
- Competitors’ activities
The best problems can be solved so everyone benefits
Example: Fixing a certain process that takes a long time and uses a lot of manual inputs will allow for better customer service at a cheaper price (shareholder) with less frustration for employees.
Optimizing automation for BPT (Business Process Transformation)
We often focus on the highest ROI or the what is most important to the business optimizing steps, not the entire process. But be careful!
Don’t fall into the sub-optimization trap
- Often there is no consideration for reuse of automation components or focusing on the process’s foundational building blocks.
- This reduces speed and efficiencies, while creating technical debt that erodes your potential ROI.
Take an end-to-end automation first view
- For each opportunity, evaluate upstream and downstream impacts to process inputs that require WonderBotz Lean HyperAutomation
- Evaluate automations that create reusable components
- Understand all the customers of the process and their requirements
- Chart the automation program to include:
- Prioritization of the biggest opportunities for the organization
- Definition of parallel program paths
- Establishment of foundational automations and frameworks to establish the precedent of clean inputs and outputs
- Identification and of reusable components to accelerate and simplify more complicated automations
Take the HyperAutomation Assessment below to learn more.
Or, find information here about our Individual RPA/ IPA Services for your RPA needs or challenges!