What is order-to-cash?

Order-to-cash (O2C) is an accounting process for receiving and processing customer orders. The O2C team, in partnership with sales and service teams, plays a key role in maximizing revenue, minimizing revenue leakage, and providing leadership and customers with timely information.


Why is order-to-cash important for businesses? 

The O2C cycle is important for businesses to optimize in order to maintain smooth operations. Activities within O2C can impact supply chain management, inventory, and required labor. Therefore, if a bottleneck occurs in one of the steps of O2C, operations can be negatively impacted or disrupted.

Most O2C teams face similar challenges:

  • Accuracy and speed
  • Lack of coordination between sales and service
  • Siloed O2C operations and lack of data-driven decisions
  • Higher operating cost
Our solutions complement your existing O2C systems, automate remaining manual work, and help uphold exceptions. From managing merchant cash back disputes to purchase order processing, our solution provides consolidated management reports. Here is a solution set that could get you started:

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