The Order-to-Cash process is an important area of business operations. It affects both the cashflow of the business and the satisfaction of the customer. It is a multi-departmental, multi-step (and often multi-system) process that requires both speed and accuracy. These characteristics make it a more complex automation, but the outcome is highly profitable when applied correctly.
Key areas to automate in the Order-to-Cash process
While each company handles their fulfillment in unique ways, many elements of the Order-to-Cash process are the same across industries, making it what we call a “ripe for automation” process.
- Receiving the customer order
- Initiating fulfilment
- Tracking delivery
- Invoicing/Requesting payment
- Receiving/logging invoice payment
- Updating inventory
- Maintaining customer order data
Most O2C teams face similar challenges
The biggest challenges for all O2C processes are accuracy and speed. Each entry must be correct, and all the data needs to be as up to the minute as possible both for smooth business operations and customer satisfaction.
When O2C is managed by your human office staff there can be:
- Breakdowns in communication that slow down the process.
- Lack of coordination between sales and service
- Siloed O2C operations and lack of data-driven decisions
- Higher operating cost
How can Automation Help?
The goal of automation is to create complete end-to-end workflows that eliminate interdepartmental bottlenecks, saving time and money. The aim is to go beyond handy connectors, to removing FTE staffing costs from your books while increasing accuracy.
As the challenges and processes for O2C are similar for many industries, WonderBotz has created Prebuilt solutions that are easily customizable to your specific business flows. These solutions cut RPA development time dramatically and get your automation program running fast and delivering value quickly.
WonderBotz Intelligent Process Automation Solutions for Order-to-Cash
Getting Started with WonderBotz
Welcome to WonderBotz, your Hyperautomation partner. We are committed to increasing business efficiency, company morale, and innovation through the use of automation. Automating repetitive computer-based tasks frees your human staff to be more creative, take better care of your customers, and get more done.
We work with the best in brand software solutions to bring you the latest technologies on the market. Our team of RPA developers, Software architects, and business consultants are standing by to provide any help you need to make your Automation goals a reality. Whether you choose to purchase RPA tools one at a time or build out your full Automation CoE, we can find the right solutions to fit your specific business needs.
Our newest offering simplifies the RPA process by creating an all-in-one Managed Service. Based on your business needs we can build you the perfect RPA Toolkit. With consumption-based pricing (pay for only what you use) we can finally make top-of-the-line RPA tools available to organizations of all sizes.
Additional Resources
Frequently asked questions
Order-to-Cash (O2C) is an accounting process for receiving and processing customer orders. The O2C team, in partnership with sales and service teams, plays a key role in maximizing revenue, minimizing revenue leakage, and providing leadership and customers with timely information.
The Order-to-Cash cycle is important for businesses to optimize in order to maintain smooth operations. Activities within O2C can impact supply chain management, inventory, and required labor. Therefore, if a bottleneck occurs in one of the steps of O2C, operations can be negatively impacted or disrupted.
