What is intelligent chat?
Intelligent chat, also known as conversation AI is a branch of artificial intelligence that focuses on developing tools and products that can communicate directly with humans. The goal of conversational AI is to enable humans to interact with machines in the same way they would interact with another human. Chatbots are a common example of this technology, but there are conversational AI products designed to use voice and speech as well.
Natural language processing (NLP) tools can also be integrated directly into intelligent automations to guide the decision-making logic of the digital workforce based on sentiment or context from. human interactions. AI powered chat and conversational AI are two of the most important tools in a customer service arsenal because they enable the provision of a high-quality, personalized experience to each and every customer.
How does conversational AI work?
Conversational AI products help machines understand human communication. The technology uses algorithms to interpret what people are saying and respond in a way that is easy for humans to understand.
Conversational AI platforms can communicate with back-end solutions like Service Assist, which may help conversations and suggest additional actions to increase containment. Natural language processing technologies may also be used directly in intelligent automations to influence decision-making logic based on sentiment or context.
Conversational AI benefits and use cases
Conversational AI is important for the future of customer service. It can make customers happy by giving them quick, accurate responses to their questions. Additionally, it can free up time for human customer service agents to handle more complex issues.
What are the benefits of using conversational AI in customer service?
- You can provide a better customer experience
- It can help you resolve issues faster
- It can improve your customer retention rates
- Quick, accurate responses to customer queries
- Free up time for human agents to handle more complex issues
- Improved customer satisfaction rates.