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Functions: Contact Center

BPO vs RPA

BPO vs RPA – Do digital workers make more sense in 2023?

The world of work has changed! In the past 3 years we have seen a global pandemic with record sick leave taken, productivity drops, talent shortages, and inflation spikes increasing… Continue reading BPO vs RPA – Do digital workers make more sense in 2023?

Articles
RPA case study

Compiling contact center performance reports

Case Studies
Process discovery

Beyond process discovery – using your data for employee enablement

Automation Solutions for Contact Centers
Guide to hyperautomation

The automation journey – a guide to hyperautomation

Automation Solution for Digital Transformation
Strengthen the understanding of chatbots

Strengthen your understanding of chatbots to enhance the customer’s experience 

Automation Solutions for Contact Centers
How to select best processes for automation to have maximum impact on the business

Selecting the next best process to have maximum impact on the business

Automation Solution for Digital Transformation
Wonderbotz RPA case study: Enabling customer and agent self-service with conversational AI

Enabling customer and agent self-service with conversational AI

Case Studies
Beginner’s Guide to Intelligent Automation Tools

Beginner’s Guide to Intelligent Automation Tools

Automation Solution for Digital Transformation
Wonderbotz RPA case study for banking and finance

Automates after call work (ACW), boosting productivity to save 33 FTEs​ ($2 million) annually

Automation Solutions for Contact Centers
Article on how RPA raises employee satisfaction

Robotics will raise employee satisfaction

Automation Solutions for HR
Five factors while selecting your RPA service provider

Five factors for selecting your RPA service provider

Automation Solution for Digital Transformation
WonderBotz Named “2020 Best Practices and Implementation Specialty Partner” at Blue Prism World Virtual 2020

WonderBotz Named “2020 Best Practices and Implementation Specialty Partner” at Blue Prism World Virtual 2020

Press Releases
Article: Guidelines for Building & Optimizing Your Center of Excellence

Guidelines for Building & Optimizing Your Center of Excellence

Automation Solution for Digital Transformation
Article: How Hyperautomation Reduces Costs & Increases Agility

How Hyperautomation Reduces Costs & Increases Agility

Automation Solution for Digital Transformation
Spotify’s Global CoE Leader Talks Hyperautomation with WonderBotz

A Champion for Change: Spotify’s Global CoE Leader Talks Hyperautomation with WonderBotz

Blogs

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