Case Study
University medical center eliminates payroll timecard exceptions
Results
1K+hrs
1,000+ hours saved annually
EX
Reduced stress for payroll team
Better
Substantially reduced payroll exceptions
Company Profile
Tax-exempt regional academic medical center, primary teaching hospital for a leading public medical school, anchor of a multi-hospital integrated delivery system. Thousands of employees, hundreds of beds, and over a billion in annual revenue. One of fewer than 150 academic medical centers in the United States, integrating acute care, ambulatory, post-acute, and academic missions.
Challenge
In order for the payroll team to calculate and manage weekly payroll, each employee must accurately clock their time in Kronos and managers must approve time claimed. However, required time cards were routinely incomplete or unapproved, complicating the payroll process and resulting in too many paychecks issued as exceptions. The payroll team sought to resolve issues earlier in the cycle by increasing timecard quality and timely manager approvals using a series of escalating alerts.
Solution
Automation finds timecard exceptions, notifies managers and escalates issues. It extracts incomplete timecards from Kronos and uses business rules to identify exceptions. Depending on the reason and circumstances, it signs-off on unapproved timecard or alerts appropriate manager for their action, either in batches or one-by-one. If a manager has multiple employees with issues, the messages are consolidated into a single alert. Over set time periods and until issue resolution, the solution escalates three times (i.e., manager, manager’s manager, etc.).
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