Case Study
Scalable payment automation solution for healthcare provider
Results
Scale
Same processing time (9 hours), but fully automated
Scale
Zero manual effort
Better
Accurate and consistent uploads
Company Profile
Major Indian fertility/IVF clinic chain, operates a national network of dozens of centers across multiple Indian states delivering fertility consultation, IVF/ICSI procedures, IUI, andrology, surrogacy support, and related reproductive health services. Among the largest IVF networks in its market by patient volume. Privately-held and PE-backed.
Challenge
Manual revenue share transaction booking
The revenue share transaction booking process involved making quarterly payments to doctors. This required preparing a detailed working file and updating the corresponding transactions in the P2P system. The data volume is much higher during quarterly uploads and requires additional manpower to manage the workload.
This task was time-consuming, repetitive, and prone to human errors. It also lacked scalability and created bottlenecks during peak periods. Leadership wanted a solution that would avoid bottlenecks, reduce manual effort, and increase efficiency.
Solution
WonderBotz Automation Solution
The WonderBotz automation solution prepares the working file and updates the P2P desktop application without any manual intervention, enabling complete end-to-end automation. While the overall processing time remains at nine hours due to system constraints, the process now requires zero manual effort, ensuring accurate and consistent uploads.
This solution fully alleviated human workers of the quarterly task, allowing them to focus on higher-value end-of-quarter tasks. The automation is prepared to handle higher volumes of data during peak periods and scale with future company growth.
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Speak with a WonderBotz automation specialist about your document-heavy or manual-intensive process.