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Case Study

Revenue audits for Chinese sites operating in-language systems

Home » Resources » Case Studies » Revenue audits for Chinese sites operating in-language systems

Industry

Function

Topic

,

Results

1K+hrs

Over 1,250 hours saved annually

Better

Increased process stability

Risk

Improved room rate compliance

Company Profile

Global publicly-listed hospitality company operating a broad portfolio of hotel brands across luxury, lifestyle, premium, and value-focused segments, thousands of hotels across more than 100 countries, plus one of the largest global hotel loyalty programs. Hundreds of thousands of associates work across the group’s hotels and corporate offices worldwide.

Challenge

This hotelier distribution strategy team audits several hotel chains in China. Team members log into the CTRIP hotel management platform to retrieve room and revenue data. The system was frequently updated, highly unstable, and written in Chinese. This required ongoing maintenance of code by someone with native language experience. Earlier automation efforts had disappointing results. Leadership sought a more resilient solution design approach.

Solution

A WonderBotz solution design team helped to reimagine the automation. The improved version randomly selects a hotel from the master audit list. Resilient objects connect to the CTRIP application and quickly navigate the different screens for retrieving hotel data. Updated process logic includes enhanced error handling, reducing the maintenance required from the client’s RPA team. The solution updates the offline audit report and notifies the hotel’s management of identified issues.

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