Case Study
Rate codes validation in many systems, saving 2,600 hours annually
Results
2.6Khr
2600 hours saved annually
Better
Increased automation stability
Risk
Improved compliance
Company Profile
Global publicly-listed hospitality company operating a broad portfolio of hotel brands across luxury, lifestyle, premium, and value-focused segments, thousands of hotels across more than 100 countries, plus one of the largest global hotel loyalty programs. Hundreds of thousands of associates work across the group’s hotels and corporate offices worldwide.
Challenge
The hotelier operations team periodically verifies viewership for the hotel rate codes that control pricing. Their process required validating data in up to 8 different subsystems for 17 of its hotel brands and creating and activating any missing codes. Each subsystem had unique interfaces and required additional access credentials. The CoE’s attempts to automate the process delivered disappointing results- they needed an enhanced solution to improve resiliency and achieve desired productivity gains.
Solution
WonderBotz solution designers, working with the COE, updated the automation design to handle the system access issues with robust credential management to prevent the adverse impact of the exceptions. The solution uses Javelin to inspect the activated account and validate viewership for each hotel brand. It alerts the operations team when accounts are inactive or cannot be located. Once complete, the solution updates the account status in Javelin and an offline status tracker stored in a secure folder.
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