Case Study
Global packaging firm automates COA document creation and delivery, saving $300k annually
Results
$300K
$300,000 saved annually
Speed
Improved efficiency
Scale
Employees prioritized to higher-value work
Company Profile
Global publicly-listed manufacturer of paper and packaging solutions, a leading provider of corrugated, consumer, and specialty packaging serving major brands and manufacturers across food and beverage, consumer products, healthcare, and industrial markets. Tens of thousands of employees worldwide operating across multiple continents.
Challenge
Manual work and strict SLA deadlines cause errors
APAC regional shipments include a Certificate of Analysis (COA) to verify product quality. The customer specification team manually drafted COAs from PO details and emailed the forms to the site contact. They also confirmed last-minute amendments to the COA and made same-day updates to the documents. Due to the strict 24hr SLA, team members often rushed to update forms, resulting in errors and duplicate work.
Leadership wanted a solution that would reduce manual work and eliminate errors in the process while also meeting SLAs.
Solution
Automated COA handling
The AI-powered automation solution retrieves the list of orders that require a COA from the internal system. It then gathers the work order and PO details needed to create the document. For the APAC region, the COA can include Chinese characters, and the solution can read those characters to identify the important fields in the document.
The automation checks for any amendments or additions for shipments due that day and updates the existing COA file as needed. It then sends updated documents and a confirmation email to the site contact.
The solution saved time and allowed the customer specification team to prioritize higher-value activities. These efficiency gains saved the company $300,00 annually.
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