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Case Study

Manufacturer automates inbound order processing for efficiency and compliance gains

Home » Resources » Case Studies » Manufacturer automates inbound order processing for efficiency and compliance gains

Industry

Function

Topic

Results

$160K

$160,000 saved annually

3.2Khr

Over 3,200 hours saved

Risk

Increased compliance

Company Profile

Global publicly-listed manufacturer of paper and packaging solutions, a leading provider of corrugated, consumer, and specialty packaging serving major brands and manufacturers across food and beverage, consumer products, healthcare, and industrial markets. Tens of thousands of employees worldwide operating across multiple continents.

Challenge

The graphic solutions departments process on average 500 shipments per month grossing on average $4M-6M in product sales. Customer service reps used data from the bill of lading to update purchase order details in the ERP system. The ERP was outdated, unreliable and cumbersome to navigate. During high volume periods, this resulted in lost productivity and non-compliance to internal SLAs. Senior leadership wanted a scalable solution that could update the ERP without increasing headcount.

Solution

The automated solution downloads the bill of lading from a shared inbox and uses OCR to parse the shipment details. The automation connects to the legacy ERP system, updates the purchase order with the shipment information and attaches the bill of lading to the PO for reference. If the order is a short shipment, the automation also updates customer service information. Finally, the automation creates and distributes MI reports for analytics and exception reports to flag cases needing manual review.

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