Case Study
Immigration Law Firm uses AI to reach 65% touchless form processing
Results
65%+
Processed 65%+ of forms touchless
95%+
Improved accuracy to 95%+
60%
Reduced case handling time by 60%
Company Profile
US-based full-service law firm with a multi-decade practice spanning personal injury, criminal defense, family law, estate planning, business litigation, and immigration. The immigration practice has long served individual clients in family-based and asylum matters and corporate sponsors in employment-based petitions before the United States Citizenship and Immigration Services, with long-standing membership in national immigration-bar associations.
Challenge
Manual Form Processing
Immigration lawyers and paralegals at the firm were burning 40% of their workdays reviewing USCIS forms for completeness and accuracy, line by line, often late into the night. The slow, manual review pipeline put client immigration status at risk every time a form bottlenecked the queue, and the team’s day-to-day was drowning in repetitive document checks.
Without a way to automate the routine review work, the firm couldn’t take on additional caseload without expanding headcount, and growth was capped by the same review labor that was already wearing the team out.
Solution
Custom RPA development for Touchless form processing
The team built an AI-powered automation tailored to the firm’s USCIS practice. The solution used AI to ingest client documents, extract structured data, apply business rules, and check extracted data against the firm’s system of record before routing forms back to attorneys for review.
By offloading routine completeness and accuracy checks to the AI, the team freed up more than 25% of attorney time and kept attorneys focused on judgment-heavy work. Average form-preparation time dropped from 13 days to 5, allowing the firm to better serve existing clients while taking on additional ones.
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