Case Study
Hotelier deactivates expired promotional rate codes, saving time and revenue leakage
Results
5.6Khr
5,600 hours saved annually
Better
Improved rate accuracy following promotions
Speed
Improved SLAs
Company Profile
Global publicly-listed hospitality company operating a broad portfolio of hotel brands across luxury, lifestyle, premium, and value-focused segments, thousands of hotels across more than 100 countries, plus one of the largest global hotel loyalty programs. Hundreds of thousands of associates work across the group’s hotels and corporate offices worldwide.
Challenge
On an ad-hoc basis, the revenue team processes requests to deactivate pricing rate codes incorrectly assigned to a category or aligned to a closed promotion. This involved navigating the reservation system to modify codes and sharing a status report in multiple channels. Initial attempts to automate deactivation failed because the underlying GRS application was volatile and frequently updated. Leadership sought a resilient solution to handle the repetitive deactivation tasks regardless of volume.
Solution
The client worked closely with WonderBotz solution designers to rebuild the processing logic. The solution retrieves a list of hotel IDs from a secured folder. It then connects to the GRS, checks the rate code or the rate category, and deactivates them as needed. The solution generates and distributes a status report to indicate which items were successfully completed and which require follow up from the revenue team. The enhanced automation processes rate codes and rate categories similarly, saving time and streamlining the process.
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