Case Study
Global Hotel Brand Standardizes Annual Bonus Plan Process
Results
Scale
Standardize bonus review, approval & communication process
EX
Higher employee satisfaction
Scale
Reduced distractions during process peak-load periods
Company Profile
Global publicly-listed hospitality company operating a broad portfolio of hotel brands across luxury, lifestyle, premium, and value-focused segments, thousands of hotels across more than 100 countries, plus one of the largest global hotel loyalty programs. Hundreds of thousands of associates work across the group’s hotels and corporate offices worldwide.
Challenge
Employees receive a merit payment as part of their annual compensation. While most bonuses are processed fully within the HR systems, about 10% are handled manually. Over many weeks, first-line and next-level management work together to determine and approve the payout to each employee based upon their contributions. Leadership wanted to standardize this process and increase consistency and fairness across the enterprise while reducing the overall effort to manage it.
Solution
The solution gathers the draft bonus plans that have been created for each employee. Next, it identifies the right approver for each plan and requests that they perform the required review. First-line and next-level managers work together until they align on a final plan that conforms to policy. After an employee’s plan is approved, the automation loads the plan into the defined bonus letter template, creates a PDF file with password protection and delivers the PDF file to first-line managers for secure distribution.
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