Case Study
Hospitality company automates cash posting for 80% of American remittances
Results
80%
80% straight-through processing rates
Speed
Improved SLAs
Better
Improved data accuracy
Company Profile
Global publicly-listed hospitality company operating a broad portfolio of hotel brands across luxury, lifestyle, premium, and value-focused segments, thousands of hotels across more than 100 countries, plus one of the largest global hotel loyalty programs. Hundreds of thousands of associates work across the group’s hotels and corporate offices worldwide.
Challenge
Manual cash application processing
This hotelier’s cash application team posts payments to client accounts and invoices daily. Payment details are received through emails as an Excel file attachment. The data is manually copied from the email into PeopleSoft, and the Excel file is updated and sent back to the Collections team.
Initial efforts to automate cash applications failed to deliver the expected benefits. Leadership wanted to enhance automation to improve processing efficiency and reduce the need for manual processing.
Solution
WonderBotz Cash Application Solution
WonderBotz solution designers worked closely with the client to evaluate the existing automation and uncover improvement opportunities. The WonderBotz solution externalized account-based and payment-based business rules that control how to post payments in PeopleSoft. Updated exception management reduced the need for manual interventions, and additional digital workers can be activated during high-volume periods to process higher workloads.
The solution improved data accuracy and SLA adherence and achieved 80% straight-through processing rates.
Related Stories
InsuranceAutomated Bank Reconciliation reduces processing time by 90%90% Processing time reduced by 90%
Retail & ConsumerMultinational retailer takes accounts payable fully paperless across millions of supplier invoices€13M+ Saved €13M+ annually
Cross-IndustryHealthcare provider develops systematic payroll allocation process for care providers2K+hrs 2K+ hours saved annually
HealthcareHealthcare provider reduces back-office processing time by 90% with automations90% Reduced processing time by up to 90%Ready for your own case study?
Speak with a WonderBotz automation specialist about your document-heavy or manual-intensive process.