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Case Study

Healthcare Provider Digitizes Provider Timesheet Billing

Home » Resources » Case Studies » Healthcare Provider Digitizes Provider Timesheet Billing

Industry

,

Function

Topic

Results

100%

100% data entry error reduction

EX

Improved employee satisfaction

Growth

Improved revenue from timesheet accuracy

Company Profile

Regional federation of mission-driven not-for-profit community hospices, operates as a partnership of multiple member organizations preserving locally-rooted hospice care by providing shared administrative, IT, clinical, and back-office services. Distinct counter-position to private-equity-led hospice consolidation, supporting tax-exempt nonprofit hospice care for thousands of patients and families annually.

Challenge

The organization relied upon paper timesheets processed manually for billing, including applying and reviewing CPT codes and performing redundant data entry into their EMR. This inefficient approach also required additional processes for misplaced timesheets, led to keying errors and complicated CPT billing coding management. Leadership wanted to digitize the end-to-end billing process, from timesheet to CPT coding and data entry.

Solution

Automation digitized distribution, collection, and review of timesheets, and eliminated redundant manual data entry. Timesheets are generated from planned provider schedules and also on-demand for unscheduled services. Medical team members receive and fill out their timesheet and are sent reminders to complete them as needed. CPT coding is applied and checked based upon services provided. Finished timesheets are reviewed by Billing before getting uploaded into NetSmart.

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