Case Study
Healthcare Provider Automates Hospice In-hospital Patient Onboarding
Results
6K+hrs
6,200+ physician and nurse hours saved annually
100%
100% data entry error reduction
Speed
Reduced cycle time
Company Profile
Regional federation of mission-driven not-for-profit community hospices, operates as a partnership of multiple member organizations preserving locally-rooted hospice care by providing shared administrative, IT, clinical, and back-office services. Distinct counter-position to private-equity-led hospice consolidation, supporting tax-exempt nonprofit hospice care for thousands of patients and families annually.
Challenge
Patients are referred for in-hospital or in-home hospice services by their attending physician, requiring that care start immediately. However, onboarding patients for in-hospital care requires detailed coordination across many facility and hospice functions and systems (i.e., time tracking, charting, billing, CPT coding and claims). The manual approach took too long and was at risk to data-entry errors. Hospice leadership wanted a faster and more reliable way to onboard new in-hospital patients that also built confidence among referring physicians.
Solution
Automation enables immediate action on referral. Using simplified data-entry screen, intake team and referring physician work together to load the patient’s medical data into the system (e.g., diagnoses, demographics, insurance coverage, circumstances). Using rules and workflows, automation (1) identifies follow-up admission tasks and required face-to-face visits, (2) assigns the direct care service team by location, (3) prepares electronic medical record and (4) provides draft clinical notes to care team for review and submission.
Related Stories
InsuranceLife Insurance provider processes 40k applications annually with reporting automation4FTEs 4 FTEs saved annually
EducationOnline education provider automates transfer-credit evaluation to 80% touchless80% Faster admissions, 80% cleared without manual review
Hospitality & TravelAutomated Audit Reports Save Hospitality Firm 18 FTEs18FTEs 18 FTEs saved
Banking & FinanceMortgage banker compresses loan applications from hours to minutes5min Cut loan processing time from 45 to 5 minutesReady for your own case study?
Speak with a WonderBotz automation specialist about your document-heavy or manual-intensive process.