Case Study
On-demand document delivery slashes billing team delays
Results
2-3FTE
2-3 FTEs
EX
Increased employee and vendor satisfaction
Speed
Faster fulfillment of vendor requests
Company Profile
Publicly-listed global data center provider operating a worldwide network of carrier-neutral colocation, interconnection, and cloud-adjacent facilities across dozens of countries. Customers include hyperscalers, network carriers, financial exchanges, and large enterprises. Operationally complex at global scale with massive customer-interconnection volumes and continuous AI-ready capacity expansion.
Challenge
The billing and collections team members need to gather crucial supporting documentation to complete their assignments. To do that, they had to determine the correct contact person for the files, reach out by email or other means, and wait for a response. This time-consuming process led to delays in downstream workflows and frustrated end users. Finance team leadership wanted to eliminate these delays and get team members the documents they needed.
Solution
The solution retrieves inquiries from employees for specific contracts, agreements, PO, or invoice documents, as well as any key data inputs. The solution uses business rules to locate the records and stores them in a pre-defined central repository. These business rules are scalable and can easily be updated to include new document types and workflows. The solution notifies the employee of the completed request or alerts the team if an exception has been encountered.
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