Case Study
Global chocolatier automates triaging and processing of product sample orders
Results
$180K
$180k+ saved annually.
Scale
Users time has been freed up.
Speed
Faster order processing
Company Profile
Global publicly-listed confectionery leader (NYSE-listed), chocolate, sweets, mints, and snacks under dozens of iconic brands worldwide, driving billions in annual revenues. Tens of thousands of employees globally; over a century old and operating under a distinctive trust ownership structure that funds an affiliated educational institution for children in need.
Challenge
Chocolatier often must send samples to their different clients and distribution centers. The order process begins with the completion and submission of a sample request form to a shared email box. A separate team monitored this email box, retrieved the sample order and entered it into SAP which initiated the fulfillment process. In order not to miss critical sample orders, the team needed constantly to monitor the email inbox. Management wanted to automate the sample order process to ensure fulfillment speed and reduce the internal team’s workload.
Solution
Eliminating the need for people to be on constant alert for sample orders, the automation checks the inbox on a defined schedule throughout the day and can be run on demand. It reads each email and uses rules to determine which ones should be processed automatically and which ones still need to be handled manually. Thereafter, it processes its orders and sends users a summary status report on all received orders, including links to emails for manual processing.
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