Case Study
Bottler shared services automated $1B+ in annual cash application
Industry
Function
Topic
Results
87%
Automated 87% of incoming AR transactions
90%
Reduced cash-application handling time 90%
$1B+
Scaled to USD 1B+ in annual transactions
Company Profile
North American beverage-system shared-services organization, owned by dozens of independent bottlers in a major global soft-drink franchise system, providing customer business solutions, back-office services, and procurement to its bottler-owners and other beverage-system partners under a unified-voice model that drives system-wide value.
Challenge
AR team buried under high-volume cash application
Money came in every month in every shape: wire transfers, ACH batches, paper checks, sometimes all in the same day. Worse, the data riding alongside was often half-complete or riddled with mistakes, and a heavy share carried disputes, discounts, or other complications that forced an AR clerk to slow down and figure each one out by hand.
As a result, the volume outran the team’s capacity, and delays rippled outward: revenue recognition stalled, customer credit calls got held up, compliance reporting fell behind. Therefore, leadership needed a workflow that could absorb a billion-dollar AR pipeline without doubling the team.
Solution
Cash application automation for AR throughput at scale
The company brought in an intelligent document processing workflow that stitched together every piece of cash application into one cohesive run. Digital agents reached into the company’s systems and updated downstream applications even where APIs were not available. Meanwhile, payments arriving as images or scanned paper were extracted automatically, matched against open customer invoices, and corrected on the fly for disputes, discounts, and the rest of the special-handling mix.
In addition, a smart matching layer absorbed the customer-profile mix, and configurable business rules let the AR team tune the matching logic as conditions changed. The orchestration layer surfaced KPIs, streamlined exception handling, and kept a clean audit trail. As a result, the workflow chewed through more than USD 1B of AR throughput a year and cut manual handling time 90%.
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