Platforms

Agentic Process Management empowers teams to optimize their workflows, enhancing independence and boosting overall efficiency.

Download Whitepaper

Alwayz⏻n

Industries

Explore Solutions in your Industry.

Go to industry case studies
Solutions

BPO allows organizations to delegate specific business functions to third-party providers, enhancing operational efficiency.

Let’s Talk BPO

Quick Start Solutions

End-to-End Process Solutions

Functional Solutions

Services

Having the right talent at the right time can make or break a transformation budget.

Get a Quote

Agentic Services

Application Services

Licencing and Enablement

Resources

It’s event season! Check out our upcoming in-person events near you or register for our virtual webinars.

Register now
About Us

Reach out to our Automation Experts! They can help streamline your processes and boost efficiency. Don’t miss the chance to optimize your workflow!

Let’s Talk
Contact Us

Case Study

Automation speeds up global customer onboarding

Home » Resources » Case Studies » Automation speeds up global customer onboarding

Industry

Function

Topic

,

Results

90%

90% reduced cycle time

1-2FTE

1-2 FTE saved

Scale

Increased staff prioritization on higher-value activities

Company Profile

Global publicly-listed media organization with one of the industry’s most extensive libraries of TV and film titles, operates broadcast, cable, premium streaming, film studio, and digital media businesses, plus production, distribution, and advertising solutions across multiple continents. A top-tier player in the U.S. television and broadcast market.

Challenge

The order-to-cash team received customer onboarding requests by email. Details were on a Word document that needed to be manually copied into SAP. This involved using different templates with codes specific to the various regions, revenue streams, and customer types for the company. It also involved data validation through external web portals. The process was time-consuming. Leadership wanted a solution to quickly onboard new customers and allow OtC team members to focus on specialized cases.

Solution

Upon receiving a new customer setup request, the solution searches for duplicates in SAP. The automation first cleanses the request data for new customers, validates the tax ID with VIES, and uses OANDA to verify currency conversion rates. It then enters the customer record and credit line details in SAP. The solution then notifies the billing team of the newly created record and the OtC team of any requests needing additional review.

Ready for your own case study?

Speak with a WonderBotz automation specialist about your document-heavy or manual-intensive process.

Get a Quote
Browse all case studies

Have Questions? Let’s Talk