Case Study
Automation records tax payments, mitigating $2M in penalties annually
Industry
Function
Topic
Results
$2M
Avoided $2 million in tax penalties
200hrs
Saved 200 hours/month processing
Scale
Standardized global process
Company Profile
Publicly-listed global data center provider operating a worldwide network of carrier-neutral colocation, interconnection, and cloud-adjacent facilities across dozens of countries. Customers include hyperscalers, network carriers, financial exchanges, and large enterprises. Operationally complex at global scale with massive customer-interconnection volumes and continuous AI-ready capacity expansion.
Challenge
Our client spends about 200 hours per month supporting the end-to-end tax payment process across different regions worldwide. Each region had discrete process steps, roles, and responsibilities. The overall process suffered from data errors, delays in tax payment recording, lack of payment confirmation recording, and an inefficient approval process. This resulted in missed deadlines and financial penalties. The finance team wanted to standardize the process, increase efficiency and bring scalability to the existing workflow.
Solution
The solution retrieves a list of tax payments from SharePoint via API and updates a tracker with details of charges coming due. The automation notifies the preparer to update the tax payment amount and advises reviewers to check the charge while also updating the tracker with response dates from each team member. The automation then creates an invoice or marks the amount as completed in Oracle. Once all items have been processed, the automation generates customized status reports and distributes them to the correct team members.
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