Case Study
Automating booking system audits saves hotelier 74k+ hours
Results
36FTEs
36 FTEs saved
Better
Enhanced automation stability
Scale
Prioritized operations team to higher-value activities
Company Profile
Global publicly-listed hospitality company operating a broad portfolio of hotel brands across luxury, lifestyle, premium, and value-focused segments, thousands of hotels across more than 100 countries, plus one of the largest global hotel loyalty programs. Hundreds of thousands of associates work across the group’s hotels and corporate offices worldwide.
Challenge
Time-intensive manual booking system audits
This hotel’s revenue auditors perform test bookings through various channels to confirm that their hotels and accounts are appropriately configured, then report their findings to management. This process required staff to manually connect to several systems to collect the necessary data. Prior attempts at automating this process had failed to yield results because the design team needed to better handle the instability of the underlying systems.
Leadership wanted a solution that would increase automation resiliency and allow them to realize the expected benefits.
Solution
Optimizing booking system audits
The WonderBotz solution design team worked with the client to redesign the automation for improved error handling, automation resiliency, and fewer exceptions. The enhanced solution checks VM configuration details before running the process. The solution retrieves case data from the CRM application and logs into the target back-office systems to perform the test bookings. Once all cases are processed, the automation produces and uploads a status report to a secured folder for management review.
The automated booking system solution saved the company 74,000 hours annually and allowed the operations team to be reprioritized to higher value activities.
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