Case Study
Automates AP payment run in Oracle while maintaining in-region controls
Results
3.3FTE
Saved 3.25 FTEs globally
Better
Improved consistency of the payment cycle
Better
Better cross-department alignment
Company Profile
Publicly-listed global data center provider operating a worldwide network of carrier-neutral colocation, interconnection, and cloud-adjacent facilities across dozens of countries. Customers include hyperscalers, network carriers, financial exchanges, and large enterprises. Operationally complex at global scale with massive customer-interconnection volumes and continuous AI-ready capacity expansion.
Challenge
AP’s payment run is a weekly process, operating Wednesday to end-of-day on Thursday. On day one, AP adds the batch in its reconciliation tracker, defines each payment to be run, and generates and emails the payment report to treasury for approval. On day two, after treasury approval, AP finalizes and processes the payments. After all payment are finished for the current week, then AP payment specialists note as complete on the week’s batch tracker reconciliation sheet. Management wanted to automate the process for efficiencies.
Solution
Automation runs on a schedule specific to each region. It creates and validates an Oracle payment request at the line item level, using rules to determine whether the batch needs additional approvals. For valid batches, Treasury is notified and, after a planned delay, the payment batch is sent to the bank for processing. If the robot encounters a rule-driven exception or a situation it cannot resolve, it halts payment processing and alerts the AP team. Supporting documents are saved to the network for support and compliance.
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