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Case Study

Automated dunning reduces cycle time by 90% and saves multiple FTE

Home » Resources » Case Studies » Automated dunning reduces cycle time by 90% and saves multiple FTE

Industry

,

Function

Topic

Results

4-5FTE

4-5 FTE saved

90%

90% cycle time reduction

Growth

Improved cash flow

Company Profile

Global publicly-listed media organization with one of the industry’s most extensive libraries of TV and film titles, operates broadcast, cable, premium streaming, film studio, and digital media businesses, plus production, distribution, and advertising solutions across multiple continents. A top-tier player in the U.S. television and broadcast market.

Challenge

Each month, the client sent collection notifications to customers regarding past due unpaid invoices. This process spanned reviewing sales statements to identify past due customers, completing and sending dunning notifications, and following up with the internal collections team. This high-touch process was taxing on existing resources. Leadership wanted a solution that could quickly generate and submit collection dunning notifications and allow team members to focus on specialized cases.

Solution

The solution retrieves open receivables and applies externalized data handling rules to identify and cleanse billing information. It then prepares an account statement by transforming the data and loading to an easy-to-use workbook template. Next, the solution emails a templated collection notification to the customer and the assigned AR contact. Any customer email replies are forwarded to the appropriate collector for follow-up. The solution alerts the receivables team of any cases that require additional attention.

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