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Case Study

AI Agent Automates 3.5 million HR Messages

Home » Resources » Case Studies » AI Agent Automates 3.5 million HR Messages

Industry

Function

Topic

,

Results

$231K

$231,000 saved annually

66%

66% employee adoption rate

3.5M

3.5 million HR FAQ messages automated

Company Profile

The largest bank in Romania serving 3.9 million customers, with 10,000 employees across 550 offices.

Challenge

Answering a high volume of employee inquires

The HR team of this leading bank handled a high volume of repetitive inquiries. Team members were replying via email to answer common employee questions such as automating pay slips, onboarding, time & attendance, leave requests, and approvals.

Leadership sought a solution that would help the HR team provide timely resolutions to employee concerns.

Solution

AI Agent answers employee FAQ’s

An AI-powered virtual assistant was implemented to assist their 10,000 employees with 24/7 access. The agent is integrated with their internal HR system and leverages an RPA connector to extract data from a legacy system. It was deployed in Microsoft Teams, Facebook Messenger and their internal intranet, providing seamless adoption and ease of use for employees on their preferred channel. The solution reached an impressive 66% adoption rate across their employee population.

The virtual agent provides a self-service digital hub to quickly, accurately and consistently help employees with more than 500 AI-assisted conversational flows. The AI agent automated 3.5 million FAQ messages, and the HR team saw a 35% reduction in time spent on administrative tasks.

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