Case Study
Accounts receivable aging made easier for hundred of controllers
Results
Scale
Eliminated manual processing
70 hrs
Up to 70 hours saved each month
Speed
Improved SLA performance
Company Profile
Global publicly-listed hospitality company operating a broad portfolio of hotel brands across luxury, lifestyle, premium, and value-focused segments, thousands of hotels across more than 100 countries, plus one of the largest global hotel loyalty programs. Hundreds of thousands of associates work across the group’s hotels and corporate offices worldwide.
Challenge
Manual tracking of aging Accounts Receivable data
The finance controller from each hotel sends accounts receivable aging data to finance leadership via email. Administrators manually tracked overdue items and contacted the hotel controller to provide action plans. Sometimes, data from the controller needed to be corrected, leading to additional delays in processing.
Earlier attempts at automation resulted in increased manual effort due to design flaws. The finance team wanted an improved automation that reduced human intervention.
Solution
WonderBotz AR Solution
WonderBotz solution designers worked with the finance team to reimagine the processing logic. The enhanced solution retrieves the AR aging report from a File Transfer Protocol (FTP) server and stores details on a secure database. The automation notifies the hotel GM if additional data is needed and follows up with reminders. During the SLA period, it validates the data and generates monthly and annual tracking reports to distribute to hotel management.
The improved solution design runs unattended with no manual processing required. It improved SLA performance and saved the team up to 70 hours per month.
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