Case Study
Fortune 1000 company moves invoice processing back onshore
Industry
Function
Topic
Results
Cost
Returned invoice processing onshore from offshore BPO
3K+
Doubled daily capacity to 3,000+ invoices
99%
Coded 99% of line-item data accurately
Company Profile
Leading North American provider of funeral, cremation, and cemetery services (NYSE-listed), operates more than a thousand funeral homes and hundreds of cemeteries across the US and Canada under a shared consumer brand. Industry-leading consolidator with multi-billion-dollar pre-need sales backlog, serving a recession-resilient and historically fragmented category.
Challenge
Offshore BPO couldn't keep up with evolving needs
Our client’s accounts payable team had outgrown their offshore BPO. Years into the outsourcing arrangement, the BPO firm was hitting their SLAs but couldn’t keep pace with the team’s growing needs: line-level data extraction was missing, the straight-through processing rate had stalled at 30%, and the contract was up for renewal.
As a result, management wanted to bring invoice processing back onshore, raise accuracy, and lower the unit cost of each invoice. However, sticking with the existing model meant accepting capability gaps; the team needed a partner whose capabilities could grow with the business.
Solution
WonderBotz Digital BPO running automated invoice processing
Our client subscribed to WonderBotz’s invoice automation solution (InvoiceBotz), delivered as a managed Digital BPO service. In short, InvoiceBotz captures and extracts line-item data from supplier invoices, applies the correct GL codes, and routes payments and exceptions through custom work queues.
As a result, the team’s straight-through processing rate doubled and 99% of line-item data was coded accurately, even as the solution handled invoices from over 175,000 vendors. Today, WonderBotz runs the service in production on the customer’s behalf, so the in-house team handles exceptions, audits outputs, and scales with business growth without the offshore cost base.
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