Migrating RPA to Google Chrome from Microsoft IE

Industry : Insurance Function : Intelligent Automation COE

Company Profile

This Fortune 1000 Fraternal Life and Annuities Provider is among the largest in North America with millions of members and over $100 billion of life insurance in force. It provides permanent life, term life, long-term care and disability income insurance and retirement annuities, while supporting many charitable causes financially and through its members’ volunteer hours.

Scope Highlights

  • 30+ automations
  • Microsoft Internet Explorer and Google Chrome browsers
  • Ingenium policy-admin platform
  • SS&C Blue Prism and Chorus platforms
  • Unit and regression testing

Challenge

Insurer designed and built many robotic process automations in Blue Prism over the years to use Internet Explorer as the browser. Unfortunately, Internet Explorer is at end-of-life and Microsoft announced that support for it would sunset starting in Q2 2022. CoE team needed to replace Microsoft Internet Explorer with another browser (i.e., Google Chrome) in order to ensure uninterrupted service for both their business users, agents, and policyholders.

Solution

Using outputs from WonderBotz’s proprietary automation analyzer, a joint team determined scope and level of effort of required changes and established an achievable migration plan. Developers re-mapped objects, updated corresponding stages for Chrome functionality and performed unit testing on the revised objects. The end-to-end automations were regression tested and, upon completion, redeployed to production.

Results

IE risk eliminated

Service continuity

On-time, on-budget performance