INTELLIGENT AUTOMATION CASE STUDY

Migrating 120+ automations in less than 6 months

Industry : Banking & Finance, Cross-Industry

Function : Intelligent Automation COE

Results

Over 120 automations migrated to the new platform

Over 120 automations migrated to the new platform

Improved exception handling and stability

Improved exception handling and stability

25% faster processing

25% faster processing

Company Profile

One of the largest financial institutions in the Kingdom of Saudi Arabia and the Middle East providing a comprehensive range of products and services fully compliant with the Islamic Sharia’ to meet the needs of both retail and corporate customers, including small and medium-size enterprises.

Scope Highlights

  • 20 business units
  • MS Excel, Outlook
  • Remedy IT Management Suite
  • Siebel
  • OCR functionality
  • Citrix and thin-client automation
  • OTP automation
  • RPA platforms

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Challenge

The automation CoE and business users were dissatisfied with their automation platform vendor experience which resulted in many underperforming digital workers and a bad impression. As a result, leadership needed more confidence in the program to move forward with automation requests to get past the stalled effort. With less than one year until its robot licenses were set to expire, financial leadership decided to migrate its digital workforce to a different RPA platform while enhancing existing automations.

Solution

WonderBotz provided multiple teams to complete this large project in less than seven months. Over 75 developers, business analysts, and solution architects carefully reviewed each production automation and performed enhancements that optimized performance on the new platform. We provided 24/7 production support to schedule and monitor the digital workers during the hyper-care period. Team members also produced all the necessary lifecycle documents to support continued maintenance.