Case Study: Fortune 500 company provisions new employee system access

Company Profile

International Media Organization provides the world with innovative streaming services and digital video products, as well as production, distribution and advertising solutions, delivering the largest share of the U.S. television audience with among the most extensive TV and film title library.

Scope

  • 100,000+ annual access requests
  • 100 enterprise and business unit applications
  • Active directory groups
  • ServiceNow ticketing system

Challenge

New employees and contractors are hired throughout the year resulting in 100,000+ initial or updated access requests for over 100 applications. Requested by hiring managers in and managed through ServiceNow, IT shared services team would manually grant personnel access to an individual application or add them to an active directory (AD) group assignment.  Leadership sought to reduce the daily workload while speeding fulfillment times.

Solution

WonderBotz team members built an extensible framework automation that utilizes the ServiceNow API to receive, update and close tickets and RPA connectors to interface to individual target applications and the AD groups. Target applications are added to scope based upon their total annual volume of access requests from highest to lowest.  Activity reports are generated daily for infosec review for ongoing SOX compliance.

Results

Fully-automated provisioning of access requests

6,000+ hours saved annually

90% reduction in time-to-complete