Global confectionery saves over $7M by catching product labeling exceptions

Company Profile

Global confectionery leader known for bringing goodness through its chocolate, sweets, mints and other great-tasting snacks. Approximately 18,000 employees deliver these delicious, quality products globally. The company has more than 80 brands around the world that drive over $7.4 billion in annual revenues.

Scope Highlights

  • $7 billion in inventory annually
  • Operations across multiple product distribution centers
  • Inventory management system
  • Business rules for perishable food quality control
  • Robotic process automation (RPA)

Challenge

Over $7 billion in inventory is processed in its many distribution centers throughout the year. This perishable product requires careful handling and special storage. Unfortunately, sometimes inventory would be coded incorrectly due to human error in a busy environment. When coding errors are caught late, the product must be either sold at distressed prices or worse destroyed. Management wanted to find product coding errors earlier and eliminate them in order capture revenue that would otherwise be lost.

Solution

Every morning before the workday begins, the solution employs user-defined rules to identify mislabeled products. Thereafter, it alerts distribution center and supply planning personnel who quickly correct the inventory. The digital worker can check more applications more frequently and process more data than was routinely handled by the human team. The automation freed the process owner from identifying routine exceptions to perform additional investigations and find more opportunities of improvement.

Results

$7M+ in profits saved annually

More accurate status of perishable inventory

Improved quality controls