Global manufacturing firm that partners with customers to provide sustainable paper and packaging solutions that help them win in the marketplace.
- Receiving orders and purchase order update
- ABBYY OCR
- Surface automation
- Amtech ERP system
- 500 transactions per month
- Robotic process automation (RPA)
The graphic solutions departments process on average 500 shipments per month grossing on average $4M-6M in product sales. Customer service reps used data from the bill of lading to update purchase order details in the ERP system. The ERP was outdated, unreliable and cumbersome to navigate. During high volume periods, this resulted in lost productivity and non-compliance to internal SLAs. Senior leadership wanted a scalable solution that could update the ERP without increasing headcount.
The automated solution downloads the bill of lading from a shared inbox and uses OCR to parse the shipment details. The automation connects to the legacy ERP system, updates the purchase order with the shipment information and attaches the bill of lading to the PO for reference. If the order is a short shipment, the automation also updates customer service information. Finally, the automation creates and distributes MI reports for analytics and exception reports to flag cases needing manual review.