Intaking customer applications for annuity contracts

Industry : Insurance Function : Operations

Company Profile

This Fortune 1000 Fraternal Life and Annuities Provider is among the largest in North America with millions of members and over $100 billion of life insurance in force. It provides permanent life, term life, long-term care and disability income insurance and retirement annuities, while supporting many charitable causes financially and through its members’ volunteer hours.

Scope Highlights

  • 2,500 annual new annuity applications
  • Ingenium and Life70 (policy admin systems)
  • SS&C Chorus case management system
  • Business rules for data conversion
  • Robotic process automation (RPA)
  • Microsoft Outlook

Challenge

The insurer uses an online eApp form to intake new annuity purchases. While the form data is loaded automatically into their case management system, the operations team still needed to manually enter the application data into multiple legacy policy admin platforms. This process was inefficient and prone to errors. Leadership sought a faster and more accurate way to process application submissions that could be quickly deployed.

Solution

The automation monitors the case management system for new policies. It extracts the details and uses business rules to transform and standardize policy application data (e.g., type, payment plan, address). It then loads the information into the target administration platform for underwriting. This eliminates the manual data entry between the case management and insurance policy admin platforms. It then generates and emails MI operational reports for completed cases, exceptions, and policy statistics.

Results

Eliminated manual data processing

Improved data quality

Faster delivery to underwriting