Generate Monthly Management KPI Reports for Hotel Properties

Industry : Hospitality Function : Operations

Company Profile

Global hospitality company with a portfolio of luxury, lifestyle, premium and value-focused hotel and resort brands, that operate in more than 100 countries and employs more than 350,000 people worldwide.

Scope Highlights

  • 77 properties across EMEA and North America
  • WonderBotz ReportBotz prebuilt solution
  • Opera property management system
  • PowerPoint
  • Essbase
  • Tableau
  • RPA (robotic process automation)

Challenge

An international Hospitality client’s monthly reporting process was unable to provide leadership with timely and accurate results. Hiring additional resources to complete the process was not economically feasible and the resources responsible for generating the reporting packages were falling behind on their work. The issues were further compounded by the number of different reporting systems required to complete the process. The finance team wanted a scalable solution that could produce report packages for the various properties, and do so at a higher frequency.

Solution

WonderBotz’ ReportBotz solution is setup to gather, cleanse and standardize the data from many data sources and reporting systems, including the Opera property management system. It uses externalized mapping rules to generate and distribute property-specific reports in PowerPoint focusing on 25 key performance indicators. And, because the solution does not require human intervention it can be run as frequently as is required by the business leadership.

Results

Saved >150 hours per month

Completely eliminated need for employees to generate reports

Reduced errors and report inconsistencies month-to-month