Fintech automates to scale its core invoicing business

Industry : BPO and Business Services, Cross-Industry Function : Sales

Company Profile

Fintech innovator serving 40+ industries providing automated order-to-cash solutions to speed cash application spanning tailored invoice delivery, secure multi-channel payment processing and intelligent payment matching and posting.

Scope Highlights

  • Billing submission through customer portal
  • 35,000+ invoices annually
  • UiPath robotic process automation platform
  • Many customer supplier portals
  • Credential management
  • FTP protocol

Challenge

Fintech’s billing service sends invoices its client’s customers according to each client’s invoicing instructions. Its billing team would log into the customer’s portal (e.g., Coupa, Bottomline, Taulia) to manually input each invoice. The process was highly repetitive and error prone, and required lots of management focus. Previous attempts to automate the process were suboptimal, requiring extensive ongoing development. Leadership sought an automation that could scale cost-effectively with their rapidly growth.

Solution

Solution is based upon a more efficient design using WonderBotz chassis-connector approach. It gets client invoices from a secure folder, parses the data, determines where to deliver the invoice and submits it. Portal credentials are managed through company password manager. Customer portals without API capabilities are handled through an RPA connector and managed by externalized business rules. The completed transaction is archived, billing team is alerted to exceptions and final status is logged.

Results

Scalable solution to add more clients

Faster billing process

Extensive FTE savings