Uses rules to identify customer and invoice, and resolve posting exceptions faster

Industry : BPO and Business Services

Company Profile

Worldwide digital company providing a trusted platform that brings together and interconnects foundational infrastructure, enabling organizations to access all the right places, partners and possibilities to accelerate competitive advantage.

Scope Highlights

  • Oracle
  • Unapplied payments
  • Banking reports
  • 15 user-maintained matching rules
  • Robotic process automation (RPA)

Challenge

Not every customer remits details with their payments. For example, we might know the customer but not the invoice number, or we might not have either. In these cases, AR credit analyst must post the payment manually. The process entails scanning the prior-day and intraday banking reports and searching Oracle for clues. A customer cross-reference cheat sheet is also used to find customer name/number in Oracle. Management wanted to automate payment application for these enigmatic remittances.

Solution

Automation begins by gathering all of the unapplied payments for processing. Next, it examines each remittance relative to 15 geo-specific user-defined matching rules, including extracting information from Oracle and bank reports as needed. Rules are applied as a loop from most precise to likely match, and each region determines minimum required score before cash is applied in AR system. If confidence is high, the cash is applied. If confidence is low, the automation alerts the credit analyst with its findings and recommendations.

Results

10 FTEs saved annually

75% of unapplied payments automated, up from 30%

Faster payment posting