INTELLIGENT AUTOMATION CASE STUDY

2 Million Hours Automated by Citizen Developers in US Air Force

Industry : Aerospace and Defense

Function : Intelligent Automation COE

2 Million + hours repurposed

2 Million + hours repurposed

Over 900 automations built

Over 900 automations built

3000 Citizen Developers trained

3000 Citizen Developers trained

Company Profile:

The US Air Force is a large US Department of Defense service component with over 320,000 employees, in locations across the world.

Automation Case Study Snapshot:

  • Industry: US Public Sector
  • Challenge:  Manual data handling
  • Solution: RPA Training and Production Support
  • Outcome: 3000+ Citizen Developers Trained

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Challenge:  Manual data handling

Accuracy and availability of information are critical to the fast-paced high-pressure decision making environment that exists in the armed forces. Exception data security requirements working across multiple systems can cause data silos and tedious manual handling of information.

A very wide variety of tasks are performed in different locations across the world. This creates a high level of tribal knowledge and regional expertise, making centralized solutioning difficult.

The organization required a solution that would provide the tools to enable functional groups to develop their own automations. As all public sector implementations, budget and cost savings are a primary goal as they are continually asked to do more with less.

Solution:  Training Citizen Developers

A comprehensive RPA training and production support program was developed. The training is delivered in a series of four-day workshops on bases around the world. To date, over 3000 citizen developers have been trained in 30 locations. 900 automations have been launched in the ongoing program.

Our Public Sector Team created a curriculum to teach RPA fundamentals and how to use the citizen developer tools. They lead guided bot builds and provide over-the-shoulder development support. During the four-day on-site trainings automation ideas are surfaced and proof of concepts built. This hands-on method captures the process expertise of the people who manage this data every day, and will be the primary beneficiaries of the Intelligent Automation Technologies.

After the workshops, our team evaluates the automations that were created. They work with leadership to select the candidates to be put into full production. Production support is given to refine code and fully test the automations before they are launched for organizational use.

By enabling non-technical users to create automation workflows, the organization can achieve more with less, reducing the burden on specialized IT resources. This approach enhances agility, allowing quick adaptation to evolving needs without extensive coding expertise. Citizen developers can automate repetitive processes, freeing up skilled personnel for higher-value tasks.