Speed

Media and Entertainment: Streamlining User Access Removal Featured Image

Media and Entertainment: Streamlining User Access Removal

WonderBotz team members built an extensible framework automation that utilizes the ServiceNow API to receive, update and close tickets and RPA connectors to interface to individual target applications and the AD groups. Target applications are added to scope based upon their total annual volume of access requests from highest to lowest. Activity reports are generated daily for infosec review for ongoing SOX compliance.

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Insurance: Speed Customer Service Processing Featured Image

Insurance: Speed Customer Service Processing

Automation established a high-volume processing framework to perform initial in-scope service transactions and that was also extensible to rapidly add more service transactions as needed in the future. Solution connects to and monitors the Insurer’s AWD case management system for service requests, applies business rules for handling instructions and makes required adjustments to policies and contracts in the respective admin platforms, including confirming success and closing the case.

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Media and Entertainment: Invoice Data Extraction for Scale Featured Image

Media and Entertainment: Invoice Data Extraction for Scale

A joint client/ WonderBotz team worked closely together to scale InvoiceBotz processing scope by adding more vendors and templates to the existing program. Using existing WonderBotz InvoiceBotz functionality, the joint team identified new vendor invoices to be added, grouped by high and low volume, region, and formats, and expanded the business rules to further verify extracted data to improve confidence levels and OCR data quality.

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Healthcare: Hospice In-hospital Patient Onboarding Featured Image

Healthcare: Hospice In-hospital Patient Onboarding

Automation enables immediate action on referral. Using simplified data-entry screen, intake team and referring physician work together to load the patient’s medical data into the system (e.g., diagnoses, demographics, insurance coverage, circumstances). Using rules and workflows, automation (1) identifies follow-up admission tasks and required face-to-face visits, (2) assigns the direct care service team by location, (3) prepares electronic medical record and (4) provides draft clinical notes to care team for review and submission.

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