Service Level Increase

Media and Entertainment: Fortune 500 company provisions new employee system access Featured Image

Media and Entertainment: Fortune 500 company provisions new employee system access

WonderBotz team members built an extensible framework automation that utilizes the ServiceNow API to receive, update and close tickets and RPA connectors to interface to individual target applications and the AD groups. Target applications are added to scope based upon their total annual volume of access requests from highest to lowest. Activity reports are generated daily for infosec review for ongoing SOX compliance.

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Hospitality: Large US Destination Resort Company improves timecard quality Featured Image

Hospitality: Large US Destination Resort Company improves timecard quality

Read how a large US Destination Resort Company was able to; push cutoff date, giving more time to the resorts, reduce employee setup errors since they were caught before payroll period began, dramatically reduce manual payroll entry, and enabled overtime reporting for employees working for multiple managers across multiple departments (e.g., restaurant and store)

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