System Access

Media and Entertainment: Streamline Enterprise Application Access Featured Image

Media and Entertainment: Streamline Enterprise Application Access

WonderBotz team members built an extensible framework automation that utilizes the ServiceNow API to receive, update and close tickets and RPA connectors to interface to individual target applications and the AD groups. Target applications are added to scope based upon their total annual volume of access requests from highest to lowest. Activity reports are generated daily for infosec review for ongoing SOX compliance.

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Media and Entertainment: Improve User Access Compliance Featured Image

Media and Entertainment: Improve User Access Compliance

Applying our robot-way process design approach, the joint WonderBotz and client team rationalized and standardized user access reporting across systems. Automation generates and distributes the new user access reports, follows up with managers until they complete their review, and directs a downstream automation to adjust user system access rights accordingly, including tracking access changes through the ServiceNow ticketing system.

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